On Demand Gas DeliverySurface Transport & Logistics
Most of the cooking gas delivery in UAE is happening through direct phone to call to the gas distribution companies and the payment remains cash on delivery till date.
The solution implemented helped the distribution companies to allocate the tasks multiple delivery vehicles and customers were able to order it online using the mobile app with support of online payment. The improved the distribution companies delivery mechanism and can track the order and delivery at any point of time.
challenge
At present the cooking gas delivery mechanism works as a completely manual process. The customer calls the individual delivery van and they delivery the cylinder based on the request. The payment mode is completely cash on delivery at the the moment. There is no option tot track delivery vans by the distribution company and sale detail until the delivery van returns to the refilling station.
- Improve the order and delivery mechanism:
The industry requires an on-demand delivery mechanism for cooking gas delivery system.
- Improve the payment channels:
In addition to the cash on delivery mechanism, the industry should use online payment solutions so that customers will more option and the process becomes cashless.
- Optimize the supply chain for perfect order planning:
The diagnostic determined the stressors that affected supply and service levels. The distribution of delivery team based on demand was handled properly.
solution
The solution Mfluid consulting came up with combined cutting edge technology with real world practicality. The on-demand solution implemented helped the users to request for cylinders and accessories at any point of time, and could make the payment online. They were also able to track the status of request, assigned delivery person, track the location of the delivery van.
The delivery team were able to accept the requests quickly and could navigate to the location with the navigable maps available with the delivery app.
results
The delivery team are now more empowered; customers are getting real time status of their request on the app. The senior management is able to see the over all request-delivery status instantaneously whenever needed. They can now make decisions on the fly based on the latest real time data.
The effort vastly improved the company’s planning and execution functions, created and implemented a new stock policy , streamlined the order management process and reduced distribution transport times.
By the numbers, the effort:
- Reduced delivery time by 40%
- Improved customer satisfaction by 60%
- Reduced the call center staff count by 50%
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